Question 1

How do I book a shoot with Shoreside Media?

Accepted Answer

Booking is simple. Use our Book Now (https://order.shoresidemedia.ca/order)button to select your service, date, and time. Once booked, you’ll receive a confirmation with everything you need to know before the shoot.

If you’re unsure which service is best, feel free to reach out before booking and we’ll help guide you.

Question 2

How quickly will my photos be delivered?

Accepted Answer

Most real estate photography is delivered within 24 hours.
iGUIDE tours and floor plans are typically delivered within 24–48 hours, depending on the size of the property.

Rush delivery may be available upon request.

Question 3

What areas do you service?

Accepted Answer

We proudly serve:

• Burlington
 • Oakville
 • Hamilton
 • Milton
 • Brantford
 • Halton Hills
 • And surrounding areas

Question 4

How long does a typical shoot take?

Accepted Answer

Most shoots take 30–60 minutes, depending on the size of the home and the services booked. Larger properties or additional services may take longer.

We work efficiently and professionally to minimize disruption to homeowners.

Question 5

Should the home be prepared before the shoot?

Accepted Answer

Yes — thoughtful preparation helps ensure the home is represented at its absolute best.

A well-prepared space photographs brighter, feels more inviting, and allows buyers to focus on the home’s features rather than distractions. Simple steps like turning on lights, opening blinds, clearing surfaces, and tidying key areas such as bedrooms and bathrooms can make a noticeable difference. When possible, removing vehicles from the driveway also helps create a clean, welcoming first impression.

Proper preparation allows the photography to highlight the home’s layout, light, and flow — helping your listing stand out and attract stronger buyer interest.

Question 6

What if the weather is bad on the shoot day?

Accepted Answer

If weather conditions significantly affect exterior photos, we can:

• Reschedule the shoot, or
 • Return for exterior photos when conditions improve

We want your listing to look its best — always.

Question 7

Can I reschedule or cancel my booking?

Accepted Answer

Yes — we understand that listings can change quickly.

We’re happy to reschedule or cancel when needed, and no cancellation fees are charged. Our goal is to work with you, not against you, and to schedule the shoot when it makes the most sense for everyone involved.

Clear communication is always appreciated, and we’ll do our best to accommodate changes whenever possible.

Question 8

Do I receive both MLS and social media versions of the photos?

Accepted Answer

Yes. Your images are delivered through a private online gallery that allows you to download them in MLS-ready size or full-resolution. This ensures the photos meet MLS requirements while also providing high-quality files suitable for social media, marketing materials, and online listings.

You can select the download size that best matches how you plan to use the images, giving you flexibility without needing multiple deliveries.

Question 9

Who owns the photos?

Accepted Answer

Shoreside Media retains the copyright, while you receive a license to use the images for marketing the property.

Images may not be sold or transferred to third parties without permission.

Question 10

Are floor plans and measurements accurate?

Accepted Answer

Our floor plans are created using professional tools and are designed to be highly accurate. However, they should always be used as a guide and not relied upon as legal measurements.

Question 11

What is an iGUIDE tour and why should I use it?

Accepted Answer

An iGUIDE is a 3D virtual tour combined with floor plans. It allows buyers to explore the home remotely, understand layout, and build confidence before booking a showing.

It’s especially powerful for:

• Out-of-town buyers
 • Busy schedules
 • Reducing unnecessary showings
 • Lead generation!

Question 12

How do I receive my photos and media?

Accepted Answer

All content is delivered digitally through a private online gallery where you can download, share, and access your media anytime.

Question 13

Do I need to be present during the shoot?

Accepted Answer

Not at all. Many agents choose to carry on with their day while we take care of everything. If you’d like to be present, that’s completely fine too — whatever works best for you.

Question 14

What happens after the shoot?

Accepted Answer

After the shoot, your images are carefully edited and delivered through your private online gallery. You’ll receive a notification when everything is ready to download and share.